Last updated: March 26, 2021
Thank you for shopping at Man Matters.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Returns, Cancellations, Replacement and Refunds.
The following terms are applicable for any products that You purchased with Us.
How can I cancel my order?
Cancellations can be requested only prior to the products being shipped. The status of the order can be seen in the ‘My Orders’ page on the website and will be in either ‘Processing’ or ‘Confirmed’ before it is shipped.
You can raise a cancellation request by contacting our customer happiness team through the following channels (between 10 AM - 7 PM)
How can I return/replace my orders?
Returns and Replacements can be requested within 7 days of delivery of the order, for the following reasons
- Wrong products delivered
- Missing products in the order
- Damaged products delivered
- Expired products delivered
- (In rare cases) if products cause allergic reactions/do not suit your body
You can raise a request to return/replace your order by contacting our customer happiness team through the following channel (between 10 AM - 7 PM).
We would request you to share the images of the products when you send us an email.
How are returns/replacements processed?
- Once we receive a return/replacement request, we will send our courier partner to pick up the product. This will be arranged within 2 working days of raising the return/replacement request.
- In case our reverse pickup is not available at your pincode, we will request you to self-ship the products through any reliable courier partner. We will reimburse you the courier charges to your MM wallet.
- We request you to please send the product along with all accompanying material and original packaging.
- Once we receive the products, we will quickly process the refunds/replacements. Please note that if the replacement product is unavailable, we will process a refund.
How are refunds processed?
- Refunds for cancellations will be initiated within 2 working days of receipt of the cancellation request.
- Refunds for returns will be initiated within 2 working days of receipt of the returned items.
- A link will be generated and shared with you via SMS. You can to choose to get the refund in the original payment source or in your MM wallet (which can be used for future purchases).
- Refunds to your original payment source will take 5-7 working days.
- Refunds to your MM wallet will take 1-2 working days.
- The above is applicable for both prepaid and COD orders.
If you have any questions about our Returns and Refunds Policy, please contact us:
For Interpretations and Definitions please visit Interpretations and Definitions