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Questions about Man Matters?
We have answers.
About Man Matters
Orders & Returns
Shipping and Delivery
Hair Loss
Erectile Dysfunction & Premature Ejaculation
Doctor's Consultation
Payments
Who is Man Matters for?
Man Matters is for men who want to live life to the fullest. If you want to pursue wellness as a goal, then Man Matters is the one rooting for you. From hair to weight and sex to sleep, we have your back.
Are the products safe?
Safety of our customers is utmost priority. All our products are formulated with experts and safe to use, free from harmful chemicals.
Do I have to pay for the doctor consultations?
You don't have to pay for our doctor consultation. Our diagnosis is free of cost.
Is my data shared anywhere?
Your privacy is our utmost concern. We do not share your data externally, except with our licensed healthcare providers for purpose of doctor consultation.
Can I place a bulk order?
Unfortunately not. Our doctor's need to consult on each individual order. You can order upto a maximum of 4 quantities per product. However, incase the doctor's prescription is for a lesser dosage, the order will be edited and refund will be generated.
How do I return my order?
We always pack our products with extreme care to ensure that products that reach you are fully safe and are of highest quality. Unfortunately, we do not allow any returns, refunds or exchanges of these products.

However, we want to make sure that you are satisfied with your order from us, always. If for any reason, you feel dissatisfied with your order please whatsapp us at +91-8452097950 or write to us at support@manmatters.com and we'll do our best to assist you. If you wish to cancel your order, you can do so till your order is dispatched from our warehouse by reaching us on our customer care number as well.
Do you charge for shipping?
We offer free shipping on all orders.
When will my order get dispatched?
Orders are generally dispatched within 2 days from the time you make a purchase.
How do I track my order?
Post purchase, you will get a tracking ID through email and SMS. You can track your order through that on our delivery partner's portal.
When will my order get delivered?
We only support standard delivery for all pincodes as of now. It takes 3-5 working days for an order to be delivered, depending on your location.
What will be inside the delivery box?
If you have ordered one of our kits, your delivery box is a set of thoughtfully curated products that cater to your wellness needs. We also have a personalised note for you, a pin up poster and a regime tracker to help you reach your wellness goals. Didnt order a kit? You still get our awesome products packed with care.
Do you ship internationally?
Currently, we are only serving the India region. But we'll get there some day :)
Will I get a call before delivery is attempted?
Yes, of course! The delivery executive will give you a call before the delivery is attempted.
What is Minoxidil?
"Minoxidil is used for the treatment of male pattern hair loss. It is a vasodilator. This means it allows more oxygen, blood, and nutrients to the hair follicles.

Man Matters' Minoxidil is alcohol-free and enriched with procapil to increase it's effectiveness.

Minoxidil is a prescription based drug that should only be used after getting a doctor's prescription."
Can everyone grow their hair back?
No, unfortunately not everyone can grow their hair back as multiple factors can lead to hair loss. Hence, treatments such as Minoxidil and Finasteride might not be effective in all scenarios. That is the very reason having a conversation with our doctors is crucial.
What is Finasteride?
"Finasteride (also known as Propecia) is used to treat male pattern hair loss in men. It works by decreasing the production of dihydrotestosterone (DHT). By middle age or because of hormonal dysfunctions, DHT increases around the hair follicles, blocking nutrients and leading to malnourished and diminished growth.

Finasteride is a prescription based drug that should only be used after consulting a doctor."
Are the products safe to use?
Yes, all our products are FDA approved and safe to use. In case, if you face any side effects then please contact a doctor at the earliest.
What is Erectile Dysfunction (ED)?
Erectile dysfunction (ED) is the inability to get and keep an erection firm enough for sex. Having erection trouble from time to time isn't necessarily a cause for concern.

Problems getting or keeping an erection regularly can be a sign of deeper underlying condition that needs treatment and a risk factor for heart disease. Hence, if you're concerned about erectile dysfunction, talk to a doctor at the earliest.
What is Tadalafil?
Tadalafil is an FDA approved oral drug for treating Erectile Dysfunction. It helps to relax (widen) blood vessels and improves the flow of blood to the penis following sexual stimulation and this in turn helps to maintain an erection.

Tadalfil is a prescription based drug that should only be used after consulting a doctor.
What is Dapoxetine?
Dapoxetine is a prescription drug that works by increasing the activity of serotonin in the nervous system, and in turn increasing the time it takes to ejaculate and improving control over the ejaculation.

Dapoxetine is a prescription based drug that should only be used after consulting a doctor.
Can I trust the doctors that prescribe me medicines?
All doctors are registered to be practicing medicine under the guidelines of the Medical Council of India (MCI). They're also registered with their respective state medical council.
Does Man matters replace my general physician?
Man Matters can help you get expert advise on specific areas, but is not to be considered as a replacement for your family GP.
Do I get to speak to the doctor whenever I want?
Post purchase, you have unlimited access to speak to our doctor for a month and we encourage you to keep in touch so our doctors can monitor your progress. You can message us on whatsapp @ +91 8452902425 or write to us at doctor@manmatters.com and we will schedule an appointment with you.
Can I place a purchase by Cash on Delivery?
Yes. We support cash on delivery for all orders across most major Indian pincodes. To make a purchase with COD as the payment method, just select Cash On Delivery during checkout.
What kind of payment methods does Man Matters accept?
Man Matters accepts all credit/debit card payment options of all major banks as well as Cash on Delivery option.
Can I apply the coupon code after paying?
All coupon codes need to be applied before purchase. Your coupon code might have terms and conditions that apply to specific catalogs or users. Please review whether a coupon code applies to your order or not.
What do I do if my payment is deducted but my order is not placed?
Post your purchase, you should recieve an email & SMS within 24 hours. If this hasn't happened, please send an email to support@manmatters.com and we will get it resolved right away.
Are my transactions & banking details secure?
We use only trusted payment gateways for all payment providers. They have all the relevant security licenses in place to ensure your transactions are always secure. All your payment details are encrypted and sent over a 256 bit secured SSL connection. Man Matters does not store or view any of your payment information and credentials.
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